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Congressman David Rouzer

Representing the 7th District of North Carolina

Hurricane Florence Resources

Hurricane Florence

Disaster Assistance

Our office is here to help assist recovery and rebuilding efforts in any way possible.  President Donald Trump designated a Major Disaster Declaration for North Carolina for the release of Federal funds to assist in the recovery from Hurricane Florence.  The following counties in the 7th District are eligible for both individual and public assistance -- Bladen, Brunswick, Columbus, Duplin, Johnston, New Hanover, Pender, Sampson and Wayne counties.  Below is a summary of disaster assistance programs available to individuals and businesses following a disaster.  If you need assistance navigating these resources, please do not hesitate to call one of our offices.

Individual Disaster Assistance

  1. I need immediate assistance.
  • Emergency Shelter: Locate options by zip code by visiting the American Red Cross, or Salvation Army, or by texting SHELTER and your zip code (for example, “SHELTER 01234”) to 4FEMA (43362). (Standard text message rates apply.)  You can also view a list of 7th District shelters by clicking here.
  1. I need financial assistance.

There are several ways to see if you qualify for financial assistance:

  • Use the address lookup on to find out if you qualify for aid.
  • Fill out the questionnaire and online aid application.
  • For the Disaster Assistance Helpline, please call 1-800-621-3362; those who have a speech disability or hearing loss and use TTY, call 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 1-800-621-3362.
  • The Disaster Assitance Helpline hours are 7am to 11pm, seven days a week. Multilingual operators are available.

FEMA Evacuation Reimbursement
You may be eligible to receive a reimbursement from FEMA for the cost of your hotel if you evacuated in the aftermath of Hurricane Florence.  Reimbursements of this nature are determined on a case-by-case basis based on many variables including whether your area was under mandatory evacuation, the length of your hotel stay, if your home suffered damage that makes it unlivable, etc. 

For those wishing to apply to be reimbursed, please visit or call 1-800-621-3362. 

Unemployment Disaster Assistance

The Division of Employment Security (DES) announced that the following counties have been approved for Disaster Unemployment Assistance (DUA) due to the effects of Hurricane Florence: Bladen, Brunswick, Columbus, Duplin, Johnston, New Hanover, Pender, Sampson, and Wayne. Individuals from these counties who are affected by the disaster, and are unable to continue working, must file an application for benefits by October 18, 2018. Additional counties may be added at a later date. If your county has not been approved for Disaster Unemployment Assistance, please continue to monitor this website as we will post updates as we receive them. 

Workers or business owners meeting the following criteria may be eligible for benefits:

  • Individuals who are unemployed due to the disaster, and do not qualify for regular unemployment insurance benefits.
  • Self-employed individuals and small business owners who lost income due to the disaster.
  • Individuals who were prevented from working due to an injury caused by the disaster.
  • Individuals who have become the major supplier of household income due to the disaster-related death of the previous major supplier of household income.
  • Individuals who are unable to reach their jobs or self-employment locations, because they must travel through the affected area and are prevented from doing so by the disaster.
  • Individuals who were to commence employment or self-employment, but were prevented from doing so by the disaster.

Individuals need to file first for regular unemployment insurance. If an individual is determined ineligible for regular unemployment insurance, or has exhausted their regular unemployment insurance benefits, a DUA claim can then be filed. Individuals will need their Social Security number, copies of their most recent federal income tax forms or check stubs, or documentation to support they were working or self-employed when the disaster occurred. To receive DUA benefits, all required documentation must be submitted within 21 days from the day the DUA application is filed.

To file an unemployment insurance claim, please click here or call 1-866-795-8877.   

Disaster Supplemental Nutrition Assistance (D-SNAP) Program

Disaster Supplemental Nutrition Assistance Program (D-SNAP) benefits may be available to residents in the following 7th District counties – Bladen, Brunswick, Columbus, Duplin, Johnston, New Hanover, Pender, Sampson and Wayne.  To be eligible, a person must:

  • Have suffered losses/damages related to Hurricane Florence, such as damage to property, loss of income, or food loss;
  • Have proof of identity;
  • Have proof of residency (if available);
  • Have income and resources below certain levels; and,
  • Not currently be receiving help buying food through the Food and Nutrition (FNS) program.  People receiving FNS can also get extra help buying food, but do not need to fill out a D-SNAP application.  They can get more information about how to get the extra help by clicking here.

Eligible households will receive a one-time benefit on a special debit card (called an EBT card) to help buy food. The exact amount will depend on household size, but a family of one would receive $192, a family of four would receive $640 and larger families would receive more.

To apply, you must do so in person at your county’s designated application site.  To access the application, please click here.  Those wishing to apply can bring the application with you, or you can fill out an application when you arrive.  Residents will meet with county Department of Social Services staff to process your application.  If eligible, an EBT card will be given to you to buy food. 

The application window to apply is Friday, September 28, 2018 through Saturday, October 6, 2018.  All application sites will be closed Sunday, September 30.  For more information, please click here.  You can also call 211 for information about application locations.

D-SNAP Locations by County:


Bladen County DSS, 208 E McKay St., Elizabethtown, NC  28337

8:30 a.m.-7 p.m.


NC Cooperative Extension, 450 Smith Circle, Elizabethtown, NC  28337



Bladenboro Fire Department, 519 West Seaboard St., Bladenboro, NC 28320 



Centerville Baptist Church, 18577 NC Highway 53 East, Kelly, NC  28448



Tar Heel Town Hall (Old Fire Dept.), 14865 Hwy 87 West, Tar Heel, NC  28392

Fri. Sept. 28 and Oct. 1-6, 8:30-7pm


Odell Williamson Auditorium/Brunswick Community College Main Campus, 50 College Road NE, Bolivia, NC 28422

8:30 a.m.-5 p.m.


Columbus County DSS, 40 Government Complex Road, Whiteville, NC 28472

Mon.-Fri.: 8 a.m.-5 p.m.; Sat. 9 a.m.-5 p.m.


Duplin County Events Center, 195 Fairgrounds Drive, Kenansville, NC  28349

Mon.-Fri.: 8a.m.-6 p.m.; Sat.: 9 a.m.-5 p.m.


Duplin County Department of Social Services (Basement Community Room), 423 N. Main St., Kenansville, NC  28349

Fri., Oct. 5: 8 a.m.-6 p.m.; Sat., Oct. 6:  9 a.m.-5 p.m.


Johnston County DSS, 714 North St., Smithfield, NC  27577

Mon. - Fri. 8 a.m. - 5 p.m.; Sat. 9 a.m. - 5 p.m.

New Hanover

3500 Oleander Drive, Wilmington, NC  28403 (Previous Sears Location at Independence Mall entrance)

Mon. - Sat. 8 a.m. - 5 p.m.


Agricultural Building,  810 South Walker St., Burgaw, NC  28425

8 a.m.-5 p.m.


Sampson County Department of Social Services,, 360 County Complex Road Suite 100, Clinton NC 28328

8 a.m.-6 p.m.


210 Dixie Trail, Goldsboro NC 27530

8 a.m.-5 p.m.

Home or Property Damage

  • Home/Primary Residence: FEMA provides housing assistance to individuals and families who have lost their homes as a result of a presidentially-declared disaster. If you are a renter or homeowner, you may qualify for assistance.  By law, FEMA assistance cannot duplicate the assistance you receive from your insurance company, but you may receive assistance for items not covered by insurance.  If your home was affected by a major disaster, we recommend that you apply for assistance here.

Renters Assistance

Renters who face eviction or have been evicted from their storm-damaged apartment complex—whether their unit received damage or not—may be eligible for disaster assistance from FEMA.

To apply for disaster assistance, you can:

  • Go online to
  • Use the FEMA mobile app.
  • Call FEMA at 800-621-3362 (voice, 711 or VRS) or 800-462-7585 (TTY) anytime from 7 a.m. to 11 p.m. local time seven days a week. Multilingual operators are available.
  • Visit a Disaster Recovery Center. The centers serve as one-stop shops for survivors who need one-on-one help. Survivors can visit any center for assistance. To find a center, go to

Renters who had already registered for federal assistance and were later evicted due to damage to other parts of their complex should take the eviction notice to a recovery center.

Displaced renters who need a safe place to stay while they look for longer-term housing may be eligible for short-term hotel stays paid by FEMA under its Transitional Sheltering Assistance program.

Renters may be eligible for grants from FEMA to help with disaster-related expenses, such as:

  • Renting a home when the renter’s previous one is unsafe to live in due to the disaster or their apartment complex is under repair.
  • Disaster-related medical and dental expenses.
  • Child-care assistance.
  • Moving and storage fees.
  • Replacement or repair of necessary personal property lost or damaged in the disaster, such as appliances and furniture, textbooks and computers used by students, and work equipment or tools used by independent contractors.
  • Repair or replacement of vehicles damaged by the disaster.
  • Disaster-related funeral and burial expenses.

The grants are not loans and don’t have to be repaid. They are not taxable income and won’t affect eligibility for Social Security, Medicaid, welfare assistance, Supplemental Nutrition Assistance Program (SNAP) benefits and several other programs.

Business Assistance

The Small Business Administration (SBA) offers low-interest, long-term disaster loans for business damages, physical damage and working capital.  Learn more about the business loan application process here.

The following counties in the 7th District are eligible for both Physical and Economic Injury Disaster Loans from the SBA: Bladen, Brunswick, Columbus, Duplin, Johnston, New Hanover, Pender, Sampson and Wayne counties.

Applicants may apply online using the Electronic Loan Application (ELA) via the SBA's secure website at  Additional details on the loan application process can be obtained by calling the SBA Customer Service Center at 1-800-659-2955 (1-800-877-8339 for the deaf and hard-of-hearing) or by sending an e-mail to

The filing deadline to return applications for physical property damage is Nov. 13, 2018. The deadline to return economic injury applications is June 14, 2019

SBA Economic Injury Disaster Loans

The U.S. Small Business Administration (SBA) announced that Economic Injury Disaster Loans are available to small businesses, small agricultural cooperatives, small businesses engaged in aquaculture and private non-profit organizations located in North Carolina that suffered financial losses as a direct result of Hurricane Florence.  In the 7th District, the Economic Injury Disaster Loans are available for Brunswick and Columbus counties.  The SBA determines eligibility based on the size of the applicant, type of activity and its financial resources

Applicants may apply online using the Electronic Loan Application (ELA) at or by calling the SBA’s Customer Service Center at 800-659-2955.   Loan applications can also be downloaded from  Applications must be submitted no later than June 4, 2019 and should be mailed to: U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155

Other Federal Resources

How the IRS Can help with tax assistance:

  • IRS has a special toll-free number (866-562-5227) for taxpayers with questions in federally-declared disaster areas.
  • IRS can assist with reconstructing records. Use Get Transcript tool, Form 4506-T and Form 4506

How the VA can help with assistance: If you need assistance seeking medication or care from the VA in the aftermath of Hurricane Florence, please call the Veterans Disaster Response Line at 1-800-507-4571.  

How the Department of Agriculture can help ranchers and farmers: Ranchers and farmers whose family or small business is struggling due to the storm, can receive assistance from the U.S. Department of Agriculture (USDA) to receive financial assistance for damage to your home or farm property, food, or lost crops or livestock. Find out what aid is available to your family or business at the USDA’s Disaster Resource Center.

I Applied for Assistance, What's Next?

Small Business Administration Application: Some applications for disaster assistance require you to also submit an SBA application before we can determine your eligibility for assistance.  Learn more about the home and property disaster loan application.

Home Inspection: You will receive a call from FEMA within 10 days of submitting your application to schedule an appointment for a home inspector to visit you. In the event of a catastrophic disaster an inspector may take longer to visit you.

After the Inspection

If you qualify for a grant, FEMA will provide you:

  • A check by mail or a direct deposit into your checking or savings account,
  • A letter describing how you are to use the money.

If you do not qualify for a grant, FEMA will provide you:

  • A letter explaining why you did not qualify, and
  • An opportunity to appeal the decision.

Local Contacts

Below you will find a list of local contact information that may be helpful following a disaster.  Contacts include county emergency services, shelter information, local Sherriff’s Departments, Red Cross offices, local hospitals and helpful smartphone applications.  If you are having trouble finding local contact information, please do not hesitate to call one of our offices.

County by County Emergency Departments:

Local Sheriff’s Departments:

Below is a county by county list of local Sherriff’s Departments in NC-07.  Please contact your local Sherriff’s Department if you have an emergency and cannot get in contact with 9-1-1, your home is flooding, or you are trying to locate a missing person.

  • Bladen County
    Elizabethtown, NC
    (910) 862-6960
  • New Hanover County
    Wilmington, NC
    (910) 798-4535
  • Brunswick County
    Bolivia, NC
    (910) 253-2777
  • Castle
    Hayne, NC
    (910) 798-4200
  • Columbus County
    Whiteville, NC
    (910) 640-6629
  • Pender County
    Burgaw, NC
    (910) 259-1212
  • Duplin County
    Kenansville, NC
    (910) 296-2150
  • Sampson County
    Clinton, NC
    (910) 592-4141
  • Johnston County
    Smithfield, NC
    (919) 989-5010
  • Wayne County
    Goldsboro, NC
    (919) 731-1481

Local Red Cross Contact Information:

Triangle Area Chapter
Raleigh Office
Phone: (919) 231-1602
Cape Fear Chapter
Wilmington Office
Phone: (910) 762-9663
Central North Carolina Chapter
Durham Office
Phone: (919) 489-6541
Sandhills Chapter
Fayetteville Office
Phone: (910) 867-8151
Northeastern North Carolina Chapter
Greenville Office
Phone: (252) 355-38


Local Hospital Contact Information:

Cape Fear Valley - Bladen Healthcare
501 S Poplar St, Elizabethtown, NC 28337
Columbus Regional Healthcare System
500 Jefferson St, Whiteville, NC 28472
Dosher Memorial Hospital
924 N Howe St, Southport, NC 28461
Johnston Health
509 N Brightleaf Blvd, Smithfield, NC 27577
New Hanover Regional Medical Center
2131 S 17th St, Wilmington, NC 28401
Sampson Regional Medical Center
607 Beaman St, Clinton, NC 28328
Vidant Duplin Hospital
401 N Main St, Kenansville, NC 28349
Wayne UNC Health Care
2700 Wayne Memorial Dr, Goldsboro, NC 27534
New Hanover Regional Medical Center
2131 S 17th St, Wilmington, NC 28401

United States Postal Service Information:

USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events.  Customers can use this website to find if their mail is being delivered, or if their Post Offices are open. 

Smartphone Apps to have during and after Hurricane Florence:

ReadyNC: Please visit for preparedness tips and the most recent updates on Hurricane Florence.  I would encourage you to download the ReadyNC mobile app for information on real-time traffic and weather conditions, river levels, open shelters, evacuations and power outages.

Red Cross Hurricane App: free; sends alerts from NOAA (The National Oceanic and Atmospheric Administration); includes a flashlight, alarm and strobe light; for Apple and Android devices. The Red Cross also offers first aid apps for people and pets.

Zello: free; push-to-talk app, works like a walkie-talkie; needs Wi-Fi or data to operate; for Apple, Android, Windows and Blackberry devices and PCs.

AccuWeather: free; gives forecasts, radar and video; for Apple and Android devices.

NOAA Radar US: free; provides real-time radar images; gives National Weather Service alerts.

GasBuddy: GasBuddy has activated its fuel availability tracker so residents in North Carolina, South Carolina, and Virginia can find gas more easily.

How Our Office Can Help

If you have been denied for FEMA Disaster Assistance, you may have the opportunity to appeal the decision. Please contact one of our offices so that a member of our casework team can reach out to you in an effort to help resolve this matter.

Our four offices in Bolivia, Wilmington, Four Oaks and Washington, D.C. stand ready to assist you.  Please call us if you have any questions or concerns.  You can reach our Bolivia office by calling (910) 253-6111; our Wilmington office at (910) 395-0202; our Four Oaks office at (919) 938-3040 and Washington, D.C. office at (202) 225-2731.

For Hurricane related casework needs, please contact Lisa Littler, Deputy District/Constituent Services Director, by calling 919-630-9855 or by emailing  Please be prepared to fill out a privacy form in order to move forward with assisting your casework needs.

What do I do if my house is damaged and I need immediate shelter?

To view a list of emergency shelters in the 7th District, please click here.  You can also locate options by zip code by visiting the American Red Cross, or Salvation Army, or by texting SHELTER and your zip code (for example, “SHELTER 01234”) to 4FEMA (43362). (Standard text message rates apply.) 

Who do I call in an emergency?

Please try dialing 9-1-1 if you have a life-threatening emergency.  If you are encountering flooding, are unable to locate a family member, or 9-1-1 is not answering, please click here to find the number of your local sheriff department.

How do I register to receive disaster assistance with FEMA? 

Individuals and businesses wishing to receive disaster assistance may qualify to receive financial assistance.  To see if you qualify:

For more information on disaster assistance, please click here.

Where do I find information on road closures?

For road updates from the North Carolina Department of Transportation, please call 5-1-1 or visit their website here.  For real-time information on events affecting travel across the state, please visit the North Carolina DOT Travel Information Management System webpage.

How do I report a power outage?

To report a power outage with Duke Energy, please call 1-800-419-6356

January 24, 2019 Press Release

WASHINGTON, DC –  Today, Congressman Rouzer and the United States Coast Guard released the statements below following the announcement that USCGC Diligence will depart Wilmington to Pensacola, Florida as decommission of cutter nears:

November 28, 2018 Press Release

WASHINGTON, D.C. – Today, North Carolina’s Congressional delegation received Governor Cooper’s disaster funding request as it continues its work to secure additional Hurricane Florence recovery funding from congressional appropriators to assist in rebuilding efforts in areas affected by the storm.

September 26, 2018 Press Release

WASHINGTON, DC – Today, the House of Representatives passed H.R.

September 10, 2018 Press Release
As our state prepares for Hurricane Florence, I wanted to provide you with an update as well as various resources and hurricane preparedness tips.