As we continue to endure the aftermath and devastation of Hurricane Matthew, please continue to monitor this page as it will be updated frequently with information as we receive it.
The following counties have received the designation of individual assistance and are eligible to receive FEMA assistance to repair or replace damaged homes or properties — Bladen, Columbus, Cumberland, Duplin, Hoke, Lenoir, Johnston, Sampson and Robeson counties. Homeowners and renters wishing to apply for assistance must do so through FEMA’s website.
For those with damaged property, please immediately call your insurance company if you are insured. If you are not insured, please immediately fill out a FEMA application for assistance by clicking here or by calling 1-800-621-3362. For those who use 711 or Video Relay Service (VRS), the number is also 1-800-621-3362. For people using TTY, the number is 1-800-462-7585.
These toll-free telephone numbers will operate from 7 a.m. to 11 p.m. (local time) seven days a week until further notice. Operators are standing by to assist individuals in multiple languages.
Before going online to submit a FEMA application, please have the following information available:
- Telephone number when you can be reached;
- Address of damaged property;
- Brief description of disaster-related damages and losses;
- Insurance information; and,
- Direct deposit information.
Officials are still collecting information regarding damage assessments so there is still an opportunity for counties not listed above to receive that declaration. Those who are living in counties that have not been federally declared for individual assistance are encouraged to complete a FEMA application now to help speed up the process if counties are added to the declaration.
Residents who suffered losses and damage as a result of Hurricane Matthew are able to get information and speak to FEMA officials in person at the new disaster recovery center in Smithfield. The FEMA disaster recovery center is located at 912 N. Brightleaf Blvd in Smithfield.
The following counties are currently eligible for Small Business Administration assistance — Bladen, Columbus, Cumberland, Duplin, Hoke, Johnston, Lenoir, Sampson, Pender and Robeson.
Small businesses wishing to apply for assistance will need to fill out an assistance application by clicking here or by calling 1-800-659-2955.
The Small Business Administration has opened a Business Recovery Center in Cumberland and Robeson Counties. These Business Recovery Center will have representatives on hand to meet individually with business owners to discuss low-interest disaster loans to help with recovery.
The facility in Cumberland County is located at the Small Business & Technology Development Center at Fayetteville State University, Small Business and Economics Building, Suite 306, Rooms A&D on 1200 Murchison Road. The facility in Robeson County is located at Robeson Community College Workforce Development Center (Building 18) on 5160 Fayetteville Road in Lumberton.
Additional information on the disaster loan program may be obtained by calling SBA’s Customer Service Center at 800-659-2955 (800-877-8339 for the deaf and hearing impaired) or by sending an email to firstname.lastname@example.org.
Individuals in the following counties have until March 15, 2017 to file returns and pay any taxes that were originally due to the IRS on October 17th -- Bladen, Brunswick, Columbus, Cumberland, Duplin, Johnston, Lenoir, Hoke, New Hanover, Pender, Robeson and Sampson. For more information, please click here for more information.
Farmers, specifically those with livestock, are encouraged to call the North Carolina Department of Agriculture and Consumer Services at 1-866-645-9403 for assistance with helping animals in flooded water and animal mortalities, requests for feed/water to animals isolated by flooding, getting farm staff to animals in isolated flooding, as well as problems with power and/or fresh water.
Farm disaster programs will only assist with documented damage so please document and take pictures of all damage before cleaning up. Be sure to make records of all details - such as number of animals lost, the date the loss/damage occurred, emergency housing used, receipts for transportation of animals, receipts for purchases made, etc. before beginning to clean up. Click here for guidance and options available for mortality disposal. If you have any questions or issues, please call the NCDA & CS agriculture weather emergency hotline at 1-866-645-9403.
Minor to major river flooding continue to persist for the remainder of this week and into early next week. Please continue to exercise caution when approaching or crossing roads near rivers. As a reminder, do not cross roads with standing water or those with temporary barriers in front of them.
Portions of I-95 and I-40 still remain closed. For a list of up to date road closures, please click here.
Power outages continue to improve. There are currently 92,000 households without power. Residents may contact Duke Energy by calling 1-800-419-6356.
If you are in danger and are in need of immediate assistance, please call 9-1-1.
If you would like to speak with a live call specialist who has information regarding shelters, food, water and other post-storm resources, please call 2-1-1.
Emergency contact numbers by county:
- Johnston County Emergency Operations Center -- 919.989.5050
- Brunswick County Emergency Services -- 910.253.5383
- Pender County Emergency Services -- 910.259.1210
- New Hanover County Emergency Services -- 910.798.6900
- Columbus County Emergency Services -- 910.640.6610
- Bladen County Emergency Services -- 910.862.6760
- Sampson County Emergency Services -- 910-592-8996
- Duplin County Emergency Services -- 910.296.2160
- Robeson County Emergency Services -- 910.671.3150
- Lenoir County Emergency Services -- 252.526.6666
- Cumberland County Emergency Services -- 910.483.5467
- Hoke County Sheriff's Office and Emergency Management -- 910.875.4126
For road updates from the North Carolina Department of Transportation, please call 5-1-1.
For the office of North Carolina Emergency Management, please call 919-825-2500.
For FEMA’S Diaster Assistance Hotline, please call 1-800-621-3362.
For the North Carolina Department of Agriculture and Consumer Services, please call 1-866-645-9403.
For other questions and updates, please visit the website for North Carolina Department of Public Safety by clicking here.
For details on how to get involved with local storm recovery efforts, please click here.
Our four offices in Bolivia, Wilmington, Smithfield and Washington, D.C. stand ready to assist you. Please call us if you have any questions or concerns. You can reach our Bolivia office by calling (910) 253-6111; our Wilmington office at (910) 395-0202; our Smithfield office at (919) 938-3040 and Washington, D.C. office at (202) 225-2731.